Hi {{full_name|| there}},
Hi [First Name],
We're back with Episode 02 of ‘The Connectors’ our webinar series where real practitioners unpack what actually works.
This time, we're talking about Customer Success. Not support. Not service. The function that retains customers, drives expansion, and compounds revenue from accounts you already have.
Joining us is Hams Dabaieh, Director of Customer Success at CEQUENS, a CS leader who has taken churn from 25% to 5% and NRR to 135% in high-growth environments. She's bringing the full playbook.
Here's what you'll walk away with:
The real difference between CS and Support
The three metrics that matter before everything else
How to build a CS function before you have a team
Where AI genuinely helps — and where it doesn't
No product pitch. No theory.
Just 30 minutes of experience led conversation you can act on immediately.
📅 Tuesday, July 1 ⏰ 3:00 PM Cairo Time | 12:00 PM GMT 📍 Live Online
See you there!
Warm regards,
CEQUENS
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