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Customer expectations have changed.
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Messaging channels have reshaped expectations. Customers now expect fast, contextual responses - especially in financial services and high-trust industries. Fragmented tools and manual handoffs make it increasingly difficult to meet response-time standards at scale.
What this means: Centralizing channels and automating triage is becoming essential
to protect trust, reduce churn, and improve resolution speed.
Let’s talk about customer engagement
Upcoming Events
LIVE WEBINAR
A2P SMS Revenue Excellence: Commercial Strategies That Drive Growth
The A2P SMS market is growing — but many operators aren't capturing proportional revenue. This session shows why technical controls alone aren't enough, and how commercial-led strategies turn international A2P traffic into predictable profitability.
International A2P market reality (myth vs. reality)
Where growth actually comes from (segments + geos)
Why commercial strategies outperform "block & test"
A practical framework to shift from reactive to revenue-driven
Nermeen Sobhy
CEQUENS — Keynote Speaker
Secure Your Spot
Limited seats
Agenda highlights
10m
Keynote: A2P SMS Revenue—The Decline Is a Myth
40m
Commercial-led revenue strategies + market performance
10m
Fireside chat: Customer success story
Q&A
Open floor discussion
Tip: Add this to your calendar after registering so you don't miss it.
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