Hi {{full_name|| there}},
No Exceptions When It Comes to Security. Ever.
CEQUENS hits 100% compliance in CST's Cybersecurity Regulatory Framework audit in Saudi Arabia.
In regulated industries, compliance isn't a checkbox. It's proof to customers and partners that your security and governance can be trusted.
For the full story click here
Straight to the Dot is Back!
We’re starting off strong with: Five SMS Trends That Should Be on Your H2 Planning Calendar
Amr Essam, Customer Solutions Senior Manager at CEQUENS, breaks down where the highest performing SMS programs are pulling ahead this half. A few highlights:
Automation drives the revenue. 64% of SMS revenue now comes from automated flows rather than one off campaigns
AI is now table stakes. Predictive send time optimization and intelligent segmentation are becoming standard, not a differentiator.
Two-way messaging converts better than one-way notifications, turning delivery updates and promotions into real conversations.
Compliance protects revenue, not just reputation, by reducing AIT fraud exposure and grey route traffic.
The timing lines up with what analysts are seeing at the market level. Gartner projects global CPaaS spending will grow from $15.7 billion in 2025 to $27.4 billion by 2029, with enterprise investment in advanced messaging, AI, and security cited as the primary drivers behind that curve. Planning calendars built around automation and compliance now are the ones positioned to capture that growth rather than react to it.
Source: Gartner, Forecast: Communications Platform as a Service, Worldwide, 2023 to 2029
Did someone say awards?
CEQUENS Named Best CPaaS Provider, MENA 2026 and one of our CEQUENSers topped the ROCCO charts!
We’re thrilled to announce that CEQUENS has been named Best CPaaS Provider MENA 2026 by International Business Magazine as part of its Global Business Awards, recognizing our work supporting enterprise organizations across banking, retail, healthcare, and government with secure, scalable customer engagement solutions.
The recognition reflects what our direct carrier connections and region-built compliance capabilities have made possible for customers across the Middle East and Africa, and it's a reminder of the momentum we're carrying into the second half of the year.
And there’s More!
A proud day at CEQUENS as our very own Dimitrije Krunic, Head of Wholesale and Global Accounts, has been recognized among the Top 20 in the ROCCO 100 2026 Report, securing the #14 position in this year's prestigious industry ranking.
“The Connectors” Webinar Wrap Up: We need to talk about the impact of Customer Success
Episode 02 of The Connectors, titled “Retain. Expand. Repeat” wrapped last week and Hams Dabaieh, our Director of Customer Success, sat down to unpack how businesses can build a Customer Success function that actually drives growth instead of just answering tickets.
The session covered the real difference between CS and support, the three metrics worth tracking before anything else, and how founders can lay the groundwork for CS before they have a dedicated team.
Are you feeling the power of the dot? We thought so.
Get in touch with our team today to learn more about how we can help you transform your business into a thriving, connected world!
The CEQUENS Team