Hi {{full_name|| there}},
CEQUENS Pulse: September 2026
Blocked messaging fraud up 77 percent. OTT messaging revenue nearly triples. Your September issue is ready.
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Pulse • September 2026
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The monthly digest • Made for Connectors
Customer engagement updates and conversations that click.
Three sourced market signals, the latest from the CEQUENS blog, and the news moving MENA, Africa, and South Asia. Five minutes, well spent.
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● Industry insights of the month
| 77% |
Messaging fraud pressure keeps climbing
Blocked messages grew 77 percent in a year, and fake OTP traffic still costs enterprises about 8.5 billion USD annually. Source: Help Net Security |
| 9.8B |
OTT business messaging revenue nearly triples by 2029
Juniper Research sees OTT business messaging revenue rising from 3.6 billion USD in 2025 to 9.8 billion USD by 2029, with WhatsApp dominating. Source: Juniper Research |
| 80% |
Agentic AI to resolve 80 percent of service issues
Gartner predicts agentic AI will autonomously resolve 80 percent of common customer service issues by 2029, cutting service costs 30 percent. Source: Gartner |
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● Fresh from the blog
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One campus, endless conversations: how AI is redefining student support at scale
Read the story →
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News
CEQUENS achieves 100% compliance in the CST cybersecurity audit in Saudi Arabia. The story →
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● This month at CEQUENS
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Wishing you a blessed Mawlid Al Nabi
On behalf of everyone at CEQUENS, we wish you and your loved ones a peaceful and blessed Mawlid Al Nabi.
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A smarter home for AI Agent and Knowledge
AI Agent and Knowledge now live inside Engage, giving your team one place to manage conversations, context, and content. Responses adapt across languages and industries, with setup that needs no technical expertise. Explore AI Agent → |
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Voice just landed in Engage
WhatsApp Voice Calling is now live in Engage. Agents answer calls inside their existing workspace, setup takes minutes, and Voice Calling is free on the CEQUENS platform for your first month. Get in touch → |
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Celebrating our people
Junaid Ahmed, our Global Head of Carrier Relations and Partnerships, won the Global Connectivity Award at ELEVATE 3.0 for building strong carrier partnerships worldwide. Read the coverage → |
Webinar wrap up: from customers to revenue
Missed Hams Dabaieh's keynote on time to value? Her core message: most churn is decided during onboarding, not at renewal. Watch the recording → |
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That was the trailer.
The full issue has every insight, story, and number behind them.
Read the full issue →
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CEQUENS Pulse, the monthly digest for Connectors.
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